Terms and Conditions

All business transactions and orders for products and/or services provided by Creative Digital Concepts ("CDC") are subject to the following terms and conditions. You hereby represent that you have read , understood and agree to be bound by the Terms & Conditions found on this website.

CUSTOMER REPRESENTATION: Customer warrants that: (a) they are the owner, the authorized agent of the owner, or the licensee of all contents and material provided to CDC; (b) the customer agrees to indemnify, defend, and hold CDC harmless against any claims and/or liability resulting from claims that any law, patent, copyright, trademark, trade-name, proprietary right, or other right of any third party has been infringed by the mastering, duplication, replication, distribution, sale, rental or use of material; (c) the customer attests that the media presented to CDC is “duplication/replication ready,” that it conforms to industry standard specifications, and that the content and quality of the master has been reviewed and approved for duplication and/or replication.

LIABILITY LIMITATIONS: The master material you provide will be duplicated “as is.” CDC is not liable for defects and/or deficiencies on duplicated or replicated media that appear as a result of defects/deficiencies on your master or as a result of any changes you direct us to make to your master. CDC assumes no liability, nor does our insurance cover failure or delay for performance caused directly or indirectly by an act of God, a strike, a lockout, a fire, a transportation failure, an equipment failure, or loss or damage to the customer’s master or other material. To protect your original master against loss or damage, CDC highly recommends that customers provide a sub-master for duplication/replication rather than the original master. For tracking purposes, masters and other material provided to CDC must be labeled with a company name, a contact name, a phone number, a title, the total running time, and audio information. CDC quotes are effective for 30-days.

QUALITY ASSURANCE: If any material provided by CDC is defective or is erroneously labeled or packaged, CDC, at its own expense, will promptly replace, repair or remedy the defect/error provided that: (a) written notice is received within five days of product delivery or acceptance; (b) the defective material is returned to CDC; (c) the damage or defect was directly related to the manufacturing process and not a result of customer’s failure to meet industry standard submission specs for masters, graphic layout files, customer provided content and customer submitted materials or a third party. Liability is limited to the replacement cost only, and does not include the loss of sales or profit.

OVER-RUN / UNDER-RUN POLICY: Production quantities of CD- and DVD-replicated discs and commercially-printed paper (e.g. case-wraps, case folders, booklets, tray cards & sleeves) may vary from the quantity ordered. Customer responsibility for over-runs / under-runs follows:

• 1,000 units or less: (+ / -) 10%
• 1,500 – 5,000 units (+ / -) 8%
• 7,500 – 10,000 units (+ / -) 5% >
• 10,000 units: call Cardboard Sleeves:
• < 20,000 units: (+ / -) 10%
• > 20,000 units: call
  

PAYMENT: Unless otherwise agreed upon, payment-in-full is required at or before the time of pick-up or delivery. CDC reserves the right to retain the master and other material/s until payment has been received in full. Advanced credit approval and/or a deposit may be required. CDC accepts payment by cash, check, or credit card (American Express, MasterCard and Visa). Returned checks will incur a $25.00 fee and will accrue interest of 1.5% per month on past-due balances.

CANCELLATION: If the customer cancels an order before, during, or after completion of the project, the customer is liable for all costs incurred up through the day of cancellation, including all products and services expensed to the point of cancellation.

VERBAL AGREEMENTS: All agreements must be in writing. To ensure clarity and avoid misunderstandings, no verbal agreements will be made. If you believe an agreement has been reached or implied, it is your responsibility to ensure that the agreement is put into writing at the time of the original order, the amended order, or any and all other modified versions or supplements of the aforementioned order.

RETURNS POLICY: CDC values your business and would like every customer to be completely satisfied with each order. We will gladly refund or credit the purchase price less the original shipping, handling or C.O.D. charges for any defective products, blank disks or tapes. We ask that the merchandise be returned within thirty (30) days from the date on your invoice.

Returns must be sent via registered Parcel Post, Federal Express or United Parcel Service. Items must be returned in new, unopened condition. All non-defective merchandise, which is returned to us, will be subject to CDC fifteen percent (15%) restocking fee.

Refunds apply ONLY for merchandise purchased from CDC. It does NOT apply to non-defective tape and/or disk duplication orders.

Please Note: CDC will NOT issue a refund or credit for non-defective duplicated disks because they are not compatible with your (or your clients) DVD players. Prior to placing an order, make sure that your (and/or your customers) equipment is compatible with DVD-R disks.

CDC will NOT issue a refund or credit because you ordered more tapes/disks then you could sell. Tapes and/or disks returned to us that are NOT defective will be returned to you at YOUR expense. Please call CDC for your Returns Authorization Number. If you have any questions, please send an email CDC info@creativedigitalconcepts.com. If you prefer to speak to a customer service representative, call us 949-586-9277, M-F 9:00 a.m. to 5:00 p.m. PST.