YesDVD Questions and answers...
General YesDVD Transfer Services FAQ
Videotape to DVD Transfer FAQ
Movie Film to DVD FAQ
35mm Slides to DVD FAQ
Photo Prints to DVD FAQ
Digital Photos and Videos to DVD
FAQ
Digital Scrapbook System Requirements
What to Know Before You Order
Consumer Policies
Customer Support
General YesDVD Transfer Services FAQ
Q: Which YesDVD Transfer Services are offered?
A:
• Videotape transferred to DVD.
• Movie film, prints or slides transferred directly
to DVD or VHS.
• Digital camera photos and videos on DVD.
• Videotape transferred to videotape: either a 1:1
duplication, or combining shorter length tapes onto one
tape.
Q: How do I know if YesDVD is compatible with my DVD player?
A: A YesDVD disc will play in almost all standalone DVD
players in use today. If your DVD player was purchased after
1999 and can read DVD-R media, it is very likely that your
DVD player is compatible with YesDVD.
Q: May I include a title for my DVD?
A: The YesDVD is designed to support one title line (up
to 35 characters) and two description lines (both up to
35 characters). The title line appears on the DVD on screen
menu, the spine of the DVD case and on the upper left corner
of the DVD case. The VHS transfers will also have titles
on the videotape case label.
Return to top
Videotape to DVD Transfer FAQ
Q: Which videotape formats can be transferred?
A: Any camcorder videotape format including VHS, VHS-C,
S-VHS, 8mm, Hi-8, Digital 8, miniDV, DVCam and Betamax.
Q: Can foreign format tapes be transferred?
A: PAL tapes (the most common in Europe) in VHS, S-VHS and
VHS-C formats can be transferred to NTSC (United States)
in YesDVD and in VHS.
Q: What is the maximum videotape quantity or time that
can be transferred to one DVD?
A: Videotape to DVD – Up to two videotapes not to
exceed 2 hours in total length. Videotape to VHS –
Up to six videotapes can be merged, not to exceed 3 hours
in total length.
Return to top
Movie Film to DVD FAQ
Q: Which products can be made from old movie film?
A: YesDVD or VHS videotape
Q: Which types of movie film can be transferred?
A: 8mm movie film, Super 8mm movie film, 16mm movie film.
NOTE: Orders containing a mixture of 8mm, Super 8 and 16mm
movie film will be produced with like sizes combined together.
We are unable to alternate sizes within the same order.
Q: What is included in the base movie film to DVD and VHS
transfer price?
A: The first 250 feet, and any required splicing and cleaning
are included in the base price. The base price also includes
background music and choice of title.
Q: What is the maximum movie length that can be transferred
to one DVD or videotape?
A: Movie Film to DVD/VHS - maximum 1600 feet of 8mm or Super
8; maximum 3200 feet of 16mm. Any order quantity larger
than these sizes will be automatically split into smaller
orders and priced appropriately. Split orders may require
additional service time.
Return to top
35mm Slides to DVD FAQ
Q: Which products can be made from 35mm slides?
A: YesDVD or VHS videotape
Q: Which types of slides are accepted?
A: Only standard 35mm slides in plastic or cardboard mounts.
Metal and glass slide mounts are not accepted. All slides
must be removed from carousels, slide trays and viewing
binders.
Q: What is included in the base DVD and VHS price?
A: First 80 slides are included in the base price. The base
price also includes background music and choice of title.
Q: What is the maximum quantity that can be transferred
to one DVD or Videotape?
A: Maximum 1000 slides. Any order quantity larger than these
sizes or duration will be automatically split into smaller
orders, and priced appropriately. Split orders may require
additional service time.
Q: Is the YesDVD from slides viewable on a PC? Can prints
be made from it?
A: Yes. YesDVD from slides or prints comes with a DVD slideshow
that can be viewed on a DVD player, and includes archive-quality
high resolution JPEGs (up to 4.7 megapixels) that can be
viewed and printed on a PC. Software embedded on the DVD
produces lower resolution jpeg files to share via email.
Return to top
Photo Prints to DVD FAQ
Q: Which products can be made from photo prints?
A: YesDVD or VHS videotape
Q: Which print sizes are accepted?
A: From minimum size of 2”x2” to maximum size
of 8”x12”.
Q: What is included in the base DVD and VHS price?
A: The first 80 prints are included in the base price. The
base price also includes background music and choice of
title.
Q: What is the maximum quantity that can be transferred
to one DVD or Videotape?
A: Maximum 1000 prints. Any order quantity larger than these
sizes or duration will be automatically split into smaller
orders, and priced appropriately. Split orders may require
additional service time.
Q: Is the YesDVD from prints viewable on a PC? Can prints
be made from it?
A: Yes. YesDVD from prints comes with a DVD slide show that
can be viewed on a DVD player, and includes archive-quality
high resolution JPEGs (up to 4.7 megapixels) that can be
viewed and printed on a PC. Software embedded on the DVD
produces lower resolution jpeg files to share via email.
Return to top
Digital Photos and Videos to
DVD FAQ
Q: Which types of digital media can be converted to YesDVD?
A: Digital photos and digital video
Q: Where is digital photo and videos to DVD transfer service
available?
A: Digital photos and videos to DVD transfer service is
available only at retail locations with the YesDVD Generator
minilab system.
Q: How do I submit my digital photos and videos?
A: You may submit your digital photos and videos on CD,
DVD or memory card (Compact Flash, Memory Stick, SmartMedia,
MultiMediaCard, Secure Digital, xD-Picture Card). All submitted
media input is returned with the completed order.
Q: Can digital photos and digital video be combined onto
one YesDVD?
A: Yes. A maximum of 250 digital photos + 1 hour of video
content may be included on a YesDVD disc.
Return to top
Digital Scrapbook System
Requirements
Minimum:
* Operating System: Windows 2000 / Windows XP
* Processor: Pentium 3 - 500 Mhz
* Memory: 128MB
* Screen Resolution: 800x600
* DirectX: Direct X 8.1
Recommended:
* Operating System: Windows XP
* Processor: Pentium 4 - 2 Ghz
* Memory: 256MB Ram
* Screen Resolution: 1024x768
* DirectX: Direct X 9.0c
Return to top
What to Know Before You Order
Q: Can a mix of movie film, prints, slides or videotape
be included in the same order?
A: No, each media type must be put into a new separate Digital
Transfer Services order bag, as separate orders. There can
be no mixing of different types of media in the same order.
Q: Should film reels, slides and prints be transferred
in a preferred sequence?
A: Yes, and this can be done by using the numbered stickers
included with the Digital Transfer Services order bag to
label film reels, slide boxes and prints. All slides should
be bundled or boxed in sets of 25 to 50. To enable us to
transfer your slides precisely in the order you would like
to view, number the slides within each bundle, and clearly
identify the order of the bundles (set 1, set 2, etc.).
Q: What if the numbered stickers are not available?
A: Customers should use their own means of numbering the
reels, slides or prints in a clear, identifiable sequence:
• Film Reels – place the sequence number on the
reel
• Slides – slides should be numbered in viewing
order and boxed
• Prints – place the sequence number on the back
of the photograph
Q: Will my original media (videotape, slides, etc.) be
returned?
A: Yes, the media and reels or containers will be returned
with the completed order. Note that movie film will be returned
spliced and cleaned onto YesVideo-supplied reels.
Q: What extra charges should be expected?
A: There are no extra charges for normal service. There
are no hidden charges for splicing, cleaning, or music backgrounds.
There will be a nominal repair charge for broken or damaged
videotapes that were obviously broken prior to shipment.
Return to top
Consumer Policies
Copyrighted or pornographic tapes, movies, slides
or prints
The YesDVD service by Creative Digital Concepts ("CDC")
is available for home videos, movies, slides or prints made
by the customer. If the customer does not own the copyright,
it is illegal to makes copies and the orders will be returned
to the store unprocessed. A copyright release form is available
by downloading or by contacting CDC at 949-586-9277 and
must be included in the order envelope or box in order to
make a YesDVD or VHS tape from protected content. Videotapes,
movies, slides or prints of obscene or illegal material
will not be converted.
Quality Policy
The YesDVD service by CDC is a transfer service. Videotape,
movies, slides or prints will not be enhanced. If a customer
is not satisfied with the order, CDC will attempt to re-do
it and attain a quality level as close as possible to original
source quality. However, as with other software products,
DVD and VHS tape orders are non-refundable.
Limitation of Liability
By submitting material to CDC, customer requests processing
services described, and agrees to pay any standard charges
therefore. Customer agrees that the liability of CDC, its
agents and employees, for any losses or damages of any kind
or nature to the customer’s film or tape, or other
material, is limited to the cost of replacing such tape
with blank tape. Customer also agrees that CDC, its agents
and employees, shall not be otherwise liable to the customer
for any loss or damage of any kind or nature, whether direct,
incidental, consequential, or otherwise. Customer declares
that all materials submitted to CDC for transfer or other
reproduction, are not in violation of any copyright laws.
Customer will indemnify and hold CDC harmless in respect
to any claim of violation of such laws. The materials submitted
were either created by customer or customer has the permission
of the copyright owner to duplicate them. All copyrighted
material must be accompanied with a written release form.
If you have any questions, please call us at 949-586-9277,
Monday-Friday from 8 AM to 5 PM PST or by e-mail at info@cdcdvd.com.
Return to top
Customer Support
Call 949-586-9277 or email info@cdcdvd.com
Return to top
|
